ORDERS & ACCCOUNT
A: Yes they are.
A: Most credit cards, PayPal, Amazon Pay, ShopPay, AfterPay, GPay, Facebook Pay, Apple Pay
A: Yes you can. Click on, "More Payment Options" on product page.
A: Yes you will.
A: Login to your customer portal and update, change or cancel your subscription at any time. Or email us at Client Services at Orders@organicauthority.com
A: It will ship the same day if the order is placed before 12pm PST Monday - Friday. Otherwise it is shipped the following business day, Monday - Friday.
A: Unfortunately, we are unable to change items in your order after it is submitted. Please contact Client Services at orders@organicauthority.com for help.
A: An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact Client Services at orders@organicauthority.com immediately during business hours (9:00 AM to 5:00 PM PST Monday-Friday) for immediate assistance.
A: It is not possible for us to split up an order into multiple addresses. What we recommend doing instead is, placing multiple orders and select a different shipping address for each order.
A: If your order arrived damaged, please send a photo of the damaged item to Client Services at orders@organicauthority.com. Once you've sent the email, we will reply back with next steps.
A: To reset your password email us at orders@organicauthority.com. We will then email you instructions on how to reset your password.
A: Yes, orders with more than 5 units per item are subject to approval before shipping. We do not allow items to be purchased for resale and we reserve the right to refuse service to a customer that we believe has violated our policy. If you are purchasing multiple quantities for personal use, please contact Client Servies at orders@organicauthority.com for special order handling.
SHIPPING & RETURNS
A: It will ship the same day if the order is placed before 12pm PST Monday - Friday. Otherwise it is shipped the following business day, Monday - Friday.
A: At the moment we do not.
A: It's $5 to ship a product anywhere in the continental United States. And Free Shipping on orders over $99.
A: When your order ships, you will receive an email with your tracking number including a link to track your package online.
A: We offer a 60 day money back guarantee on any first purchase of a supplement product. If you don't like it for any reason, email us at orders@organicauthority.com. We will refund your order via the payment method you used. Unfortunately we can not refund any shipping charges.
A: Email us at orders@organicauthority.com
A: Once your refund has been approved on our end, please remember it may take several days for your chosen payment processor or card issuing bank to process and post the refund.
A: We accept returns on all unopened products within 60 days to our warehouse in exchange for a full refund. For any unopened products, please email us at orders@organicauthority.com with your order number, confirmation that your order is unopened
RESERVED RIGHTS FOR RETURNS
Organic Authority reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “returns fraud."
An irregular or excessive returns history involving altered, damaged, or missing items.
Potential fraudulent or criminal activity.
GIFTING & GIFT CARDS
A: Yes, when you view Your Cart, enter your note in the box, "Add a note to your order."
A: At the moment we do not. If you want us to offer gift wrapping, email us at orders@organicauthority.com
A: To redeem a gift card enter the unique code at checkout. If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.